Grievance Procedure

The Multicultural Counseling Institute is fully committed to conducting all activities in strict conformance with the American Psychological Association's Ethical Principles of Psychologists. The Multicultural Counseling Institute will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be The Multicultural Counseling Institute Program Director.

While The Multicultural Counseling Institute goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the workshop staff which require intervention and/or action on the part of the workshop staff or an officer of Austin Multicultural Counseling Institute. This procedural description serves as a guideline for handling such grievances.

1. When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.

If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The CE Chair will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.

2. If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the workshop chair will mediate and will be the final arbitrator. If the participant requests action, the workshop chair will:

a) attempt to move the participant to another workshop or

b) provide a full refund of the workshop fee.

Action 2b will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual or contain their name.

3. If the grievance concerns The Multicultural Counseling Institute’s CE program, in a specific regard, the CE Grievance Arbiter will attempt to arbitrate.

Contact name: Diana Damer, Ph.D.

Email: diana@anxietyaustin.com

Telephone number(s): 512-879-1836

Address: 8701 Shoal Creek Blvd. Suite 404, Austin, TX 78757

A Grievance Form can also be submitted online by emailing jack@tmcinstitute.org